Privacy policy

Visitors to our website

When someone visits www.basistraining.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

How do we collect information from you?

As part of the registration process for our monthly e-newsletter and general enquiries we collect personal information. We use that information for a couple of reasons: to tell you about things you’ve asked us to tell you about; event you’ve signed up to, to contact you if we need to obtain or provide additional information; to check our records are right. We do not pass on or trade email lists with other organisations and businesses.

We use a third party provider, ActiveCampaign, to deliver our newsletter and emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Active Campaigns’s privacy notice.

We use a third party provider, Eventbrite, to sell event tickets through. For more information, please see Eventbrite’s privacy notice.

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing comms@basis.co.uk

What type of information is collected from you?

The personal information we collect might include your name, company name, department, address, email address, IP address, and information regarding what pages are accessed and when.

How is your information used?

We require this information to provide you with a better service, it could be used for the following:

• Internal knowledge on our clients and services
• We may contact you to ask questions and build relationships
• We may use the information to improve our products and services
• We may periodically send emails about upcoming events, news or other information which we think you may find interesting
• We may distribute certificates via postal address for any accreditation gained by attending a course.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Links to other websites

Our website may contain links to external websites.  Once you leave our website and navigate to these pages we do not accept responsibility for the protection of your privacy or data.

You should exercise caution and ensure you check the privacy policies of any websites you visit.

Access to your personal information

If you are part of our email marketing list you can ask to be removed at anytime either by clicking unsubscribe at the bottom of the email or by contacting us via email at comms@basis.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of the personal information which we hold about you under the Data Protection Act 1998. If you would like to see what details we hold on you or wish to have your personal data deleted please contact us via email at comms@basis.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at comms@basis.co.uk.

How do we store data?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure all data is stored in a safe and secure place. We hold Cyber Essentials accreditation, a government-backed scheme to protect organisations against common cyber threats.