Calendar - upcoming training dates

Here, you find open courses online or in the classroom to join individually or with colleagues, where you share with and learn from other public sector professionals.

Join our upcoming training sessions to advance your skills and make a real impact in your organisation. Browse our calendar and secure your place today.

7 Oct

Online Service Design for Public Services

21 Oct

Online Agile Master In Public Services

5 Nov

Advanced Agile Facilitator

2 Dec

Online Agile Master In Public Services

11 Feb

Service Design for Public Services

26 Feb

Online Advanced Agile Facilitator

3 Mar

Online Service Design for Public Services

Expert Training for
Government Transformation

Get in touch

London and Cardiff
The Netherlands
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All rights reserved, registered at 7 Bell Yard, London, WC2A 2JR United Kingdom

Online Service Design for Public Services


For whom

The training is for anyone who is faced with complex problems and user-needs that they need to respond to.

You might be:

  • Part of a local government transformation team
  • A new service designer
  • A user researcher who wants to enhance their skills
  • A project manager with a complex problem to solve
About the training

Public services provide support for some of the most vulnerable people in society. The problems they try to address are complex. The needs of people who use them are constantly changing. Keeping the needs of citizens at the heart of the design of services is a real challenge. A design- led approach can help respond to this challenge.

This training unpacks and applies the service design mindset, methods and tools.

What you can expect at the end of the training

  • You understand the steps involved in doing user research
  • You can apply user research to understand a problem from a resident or user’s perspective
  • You can apply service design principles and practices to design impactful and meaningful solutions
  • You understand how to test new solutions through prototyping
  • You understand the basics of iterative improvement approaches
  • You can communicate your proposals confidently to a wider group of stakeholders

Apply for waiting list

Online Agile Master in Public Services

For whom

This course is intended for anyone who works in the public sector and deals with complex problems…

  • Transformation Business Partners
  • Project managers
  • Operations Coordinators
  • Transformation Delivery Managers
  • Project Officers
  • Information Analysts
  • Project support officer
About the training

The Agile Master for Public Services is an immersive training programme, which blends theory and practical exercises to develop a thorough working knowledge of Agile and how it can be used to deliver complex change projects within the public sector.

This course will help you answer questions like

  • How can you apply agile practices to the public sector environment?
  • How can we work iteratively to remove uncertainty when dealing with complex problems?
 

At this point, we’d usually set out what people learn during the programme, but we run the training itself as an Agile project. Delegates take on the different roles within an Agile project and they choose what to work through and when (just like an Agile team – this will make sense when you do the training). Our experience is that this really helps to embed learning.

Book with invoice

Direct booking

Advanced Agile Facilitator

For whom

Do you recognise yourself, or your team members, in two or more of these points?

If so, the Advanced Agile Facilitator training is for you.

  • You have completed our Agile Master in Public Services
  • You are responsible for teaching, mentoring and coaching agile teams
  • You need ways to bring clarity and order to messy challenges
  • You want to learn how to support stakeholders as they wrestle with difficult decisions

If yes, then our Advanced Agile Facilitator course will give you the skills and knowledge needed to guide teams and stakeholders as they adopt agile.

You’ll learn how to be an effective Agile facilitator, reflect on your own skill level, and identify ways you can improve and equip your team to excel.

About the training

Explore the mindset, roles, and responsibilities of an agile team facilitator. A mix of activities, theory and reflective conversations begin to hone your skills and abilities that will make you a highly effective Agile Facilitator.

Delivered by trainers who understand the challenges you face.

Book with invoice

Direct booking

Online Agile Master in Public Services

For whom

This course is intended for anyone who works in the public sector and deals with complex problems…

  • Transformation Business Partners
  • Project managers
  • Operations Coordinators
  • Transformation Delivery Managers
  • Project Officers
  • Information Analysts
  • Project support officer
About the training

The Agile Master for Public Services is an immersive training programme, which blends theory and practical exercises to develop a thorough working knowledge of Agile and how it can be used to deliver complex change projects within the public sector.

This course will help you answer questions like

  • How can apply agile practices to the public sector environment?
  • How can we work iteratively to remove uncertainty when dealing with complex problems?
 

At this point, we’d usually set out what people learn during the programme, but we run the training itself as an Agile project. Delegates take on the different roles within an Agile project and they choose what to work through and when (just like an Agile team – this will make sense when you do the training). Our experience is that this really helps to embed learning.

Book with invoice

Direct booking

Service Design for Public Services

For whom

The training is for anyone who is faced with complex problems and user-needs that they need to respond to.

You might be:

  • Part of a local government transformation team
  • A new service designer
  • A user researcher who wants to enhance their skills
  • A project manager with a complex problem to solve
About the training

Public services provide support for some of the most vulnerable people in society. The problems they try to address are complex. The needs of people who use them are constantly changing. Keeping the needs of citizens at the heart of the design of services is a real challenge. A design- led approach can help respond to this challenge.

This training unpacks and applies the service design mindset, methods and tools.

What you can expect at the end of the training

  • You understand the steps involved in doing user research
  • You can apply user research to understand a problem from a resident or user’s perspective
  • You can apply service design principles and practices to design impactful and meaningful solutions
  • You understand how to test new solutions through prototyping
  • You understand the basics of iterative improvement approaches
  • You can communicate your proposals confidently to a wider group of stakeholders

Book with invoice

Direct booking

Online Advanced Agile Facilitator

For whom

Do you recognise yourself, or your team members, in two or more of these points?

If so, the Advanced Agile Facilitator training is for you.

  • You have completed our Agile Master in Public Services
  • You are responsible for teaching, mentoring and coaching agile teams
  • You need ways to bring clarity and order to messy challenges
  • You want to learn how support stakeholders as they wrestle with difficult decisions

 

If yes, then our Advanced Agile Facilitator course will give you the skills and knowledge needed to guide teams and stakeholders as they adopt agile.

You’ll learn how to be an effective Agile facilitator, reflect on your own skill level, and identify ways you can improve and equip your team to excel.

About the training

Explore the mindset, roles, and responsibilities of an agile team facilitator. A mix of activities, theory and reflective conversations begin to hone your skills and abilities that will make you a highly effective Agile Facilitator.

Delivered by trainers who understand the challenges you face.

Book with invoice

Direct booking

Online Agile Master in Public Services

For whom

This course is intended for anyone who works in the public sector and deals with complex problems…

  • Transformation Business Partners
  • Project managers
  • Operations Coordinators
  • Transformation Delivery Managers
  • Project Officers
  • Information Analysts
  • Project support officer
About the training

The Agile Master for Public Services is an immersive training programme, which blends theory and practical exercises to develop a thorough working knowledge of Agile and how it can be used to deliver complex change projects within the public sector.

This course will help you answer questions like

  • How can apply agile practices to the public sector environment?
  • How can we work iteratively to remove uncertainty when dealing with complex problems?
 

At this point, we’d usually set out what people learn during the programme, but we run the training itself as an Agile project. Delegates take on the different roles within an Agile project and they choose what to work through and when (just like an Agile team – this will make sense when you do the training). Our experience is that this really helps to embed learning.

Book with invoice

Direct booking